In Business Since 1965
(248) 358-1520
Same Day Delivery
AMEX, DINERS CLUB, DISCOVER, MASTER CARD, VISA
Contact Us Today for Additional Information
Worldwide Floral Delivery,Unique & Exotic Arrangements,Traditional,Same Day Delivery,Ftd,Beautiful Fresh Flowers For All Occasions
RET FLORIST
Review it at YellowPages.com
Posted by akendrick on 5/28/2008
I have dealt with this florist for many years. Flowers have always been delivered on time. I've even had short notice deliveries on time. The flowers have always been beautiful and fresh. I hope they will keep up the good work.
Posted by benswanson1 on 2/15/2008
What started out as a great experience using yelowpages.com and Coden's website quickly turned into a disaster. The day of the delivery " Valentines Day " went quickly and at about 3pm I realized my wife had not called to thank me for the flowers I sent. I called her office to see if the delivery was made, but it had not shown up yet. No problem, the day was not over. Some time had passed with no delivery so I called the store. The voicemail said all lines are busy please call back, do not leave a message they are not being checked. I called a few more times over the next hour and never got through. At this point I decided to just swing by the store on my way home because it was after 5pm and her office was closed. The florist is located in a highrise in Southfield with no access after 5pm. So much for just bringing the flowers home with me. Still no answer on the phone. I got home and explained what happened to my wife and she called her office vm. There was a message left @ 5:15 saying they had a delivery for her but since she was not in to call back and set up a delivery time for another day. Another day! When, next Valentines Day. That is like saying we can't delivery your wedding flowers the day of your wedding but catch up with us later. I wish the story was over there but it only gets worse. I called one more time before me wife and I left for dinner. Hoping to still salvage the situation. Maybe even being proactive and seeing if the delivery can be sent to my house. It was of course 6:30. To my amazement someone answered the phone but cared less about the fact they did not deliver the flowers and ignored the phones for alomst four hours. He said he would look into it and call me right back. That never happeded. An hour later I called back, being very polite the whole time. I spoke with a lday this time who actually cared less that the first person I spoke with. She said she would get back to me. By now it is 9pm with no return call. I give them one last shot. The man answered and the only thing he could come up with is I can deliver them tomorrow or give you a refund. Great idea, or how about make up for a miserable experience and do both. Sorry, that would be asking to much. To end the story I asked for an email conformation that the charges had been reversed and he responded that I should check with my bank for that info. Wow what a bad experience - stay away from this place.
